You are a proud owner of a Volkswagen Jetta. Remember the day the odometer rolled over to 6,000 miles and you took your car to the dealership for its first Volkswagen Carefree Maintenance? Your car was in and out within an hour and you were back on the road.
As your car grew older, you always knew you could count on the dealership for repairs (large or small), and be on your way with minimal interference to your day. If the dealership did not have a part they needed, they were able to order the part and have it in the shop by the next day.
As a customer, this is the kind of service you expect and deserve, but how do Volkswagen and Audi dealerships coordinate to get the parts they need to make this type of service possible?
The answer: Parts Logistics
The VWGoA Parts Logistics Organization is made up of 450 personnel in seven locations in the USA. Working together, the entire Parts Logistics business unit is responsible for supplying the North American Volkswagen and Audi dealer network with the best service and quality possible while minimizing costs.
The current VW Parts Logistics operational network is made up of five parts distribution centers (PDCs) and two redistribution centers (RDCs). Operations are supported by a number of corporate teams including: material information, lifecycle management, procurement, dealer support, parts operations support, parts planning and resource, finance, and transportation.
The number one goal of Parts Logistics is stakeholder satisfaction. This means satisfying our dealers, our affiliated supply chain partners, Volkswagen Group Management, and Volkswagen and Audi Brand Strategies. To achieve this goal, the Parts Logistics organization takes a customer centric approach to continuous cost, physical network, and process optimization.
Exciting things are on the horizon for Volkswagen Group of America Parts Logistics! With the addition of new Passat production in America, Parts Logistics will be expanding and adding the capabilities required to export parts to the global markets where the vehicle will be sold.
I’ll continue to keep you posted,